Strategic planning and learning expert, and co-author of the groundbreaking and empowering book TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments, Mette Norgaard, describes how the most common complaint in the workplace is the number of interruptions. Those who lead and manage companies face the most unplanned interruptions. Mette Norgaard shares the concept that those unexpected interactions are worthwhile as they are important from becoming a great leader and building a fantastic workplace. Mette points out that ever interaction, whether planned or unplanned provides an opportunity to develop engagement and to promote the organizational values, purpose, and agenda. Mette offers three practices of the head, heart, and hands, that enhance listening skills.They also create the understanding that leadership is not about the leader, but about the people in the organization.
Mette Norgaard is my internet radio show guest on Blog Business Success; hosted live on BlogTalkRadio.
The show airs live on Tuesday, April 10, at 8:00 pm Eastern Time; 5:00 pm Pacific Time.
Strategic planning and learning expert, and co-author of the groundbreaking and empowering book TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments, Mette Norgaard, describes how the most common complaint in the workplace is the number of interruptions. You will learn:
* Why the common leader complaint about interruptions is misguided
* Why every interaction with employees is an opportunity to engage and share vision
* How to become a TouchPoint leader through three basic concepts
* How to become a better listener and understand that it's about the people
Mette Norgaard, Ph.D., MBA, (photo left) is an expert on strategic leadership and learning, works with executives and their teams to design and deliver culture-specific learning solutions that advance their strategies. Clients have included Microsoft, Metro International, Campbell Soup Company, Pandora Jewelry, Finnish Broadcasting, and many others. She has also designed and participated in executive dialogues with thought leaders such as Stephen Covey, Jim Collins, Margaret Wheatley, and Ram Charan.
Client engagements have ranged from keynote presentations and multi-day workshops to two-year programs. Assignments have frequently involved developing high-potential leaders, increasing employee engagement and initiative, and strengthening executive team dynamics. Examples of the latter are the transition to a new president, the evolution from an entrepreneurial culture to a more professional one, and the merger of two leadership teams. Some solutions for executive teams were structured around quarterly huddles where the executives reflected on their behaviors over the previous three months and committed to improvements for the next quarter. Others have involved off-site sessions, each with a special focus. A few have been one-of-a-kind leadership experiences, such as a recent one-year leadership journey that took an executive team to Thailand for the reflective work, to South Africa for a leadership safari and the study of natural efficiencies, and to New York City for an exploration of the collision of cultures and ideas.
For individual leaders, Mette Norgaard has also served as a sparring partner to develop their personal leadership models. This work was done in one-to-one coaching sessions, with New York City as their learning laboratory. Prior to starting her own practice, Norgaard worked with FranklinCovey Co. for ten years. As director of Principle-Centered Leadership Week, an executive retreat at Sundance, Utah, she taught executives from all over the world and from organizations such as Procter & Gamble, Johnson& Johnson, GE Capital, Estée Lauder, Harley-Davidson, Hard Rock Cafe, the U.S. Marine Corp, and the Royal Canadian Mounted Police. Norgaard was also part of a small group of consultants who led large-scale change processes for Fortune 500 firms and the U.S. government. Norgaard is the author of the international best-seller The Ugly Duckling Goes to Work (Amacom, 2005), which has been translated into eight languages.
My book review of TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments by Douglas Conant and Mette Norgaard.
Listen live on Tuesday at 8:00 pm Eastern, 5:00 pm Pacific time.
If you miss this very informative show, it will be available for free download as a podcast for iPod, iTunes, and MP3 players; or play it right on your computer. To download this, or any other of my guest interviews, go to the Blog Business Success host page and click on Archived Segments. Once there, click on the podcast icon at the end of the episode description, to download the show free of charge for your listening enjoyment. You can also subscribe to the show feed.
To call in questions for my guest, the number is: (347) 996-5832
Let's talk with strategic planning and learning expert, and co-author of the groundbreaking and empowering book TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments, Mette Norgaard, as she describes how the most common complaint in the workplace is the number of interruptions. Those who lead and manage companies face the most unplanned interruptions. Mette Norgaard shares the concept that those unexpected interactions are worthwhile as they are important from becoming a great leader and building a fantastic workplace. Mette points out that ever interaction, whether planned or unplanned provides an opportunity to develop engagement and to promote the organizational values, purpose, and agenda. Mette offers three practices of the head, heart, and hands, that enhance listening skills.They also create the understanding that leadership is not about the leader, but about the people in the organization on Blog Business Success Radio.
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