Entrepreneur, speaker, founder of the Poquito Mas restaurant chain, and author of the empowering and insightful book The Secrets of Successful Communication: A Simple Guide to Effective Encounters in Business, Kevin T. McCarney, describes how to make every conversation count, you need to have great encounters. These great encounters can take place in person, online, or by phone, with customers colleagues and clients. Kevin McCarney provides evidence that we need to understand the secrets of what he calls the Big Brain and the Little Brain. Kevin points out that these are the two communication brains that everyone uses every day. By understanding how the two brains function, Kevin shows you how to create positive communication results each day, and how to prevent outside influences from affecting that conversation. Kevin also demonstrates how to recognize if someone is influenced by factors that have nothing to do with you or your organization. Learn why your Big Brain means happiness and success, and your Brain is always lurking and waiting to get you into trouble. Kevin reminds us that the smallest slip-ups create the largest problems, so understanding effective communication is critical to success.
Kevin T. McCarney is my internet radio show guest on Blog Business Success; hosted live on BlogTalkRadio.
The show airs live on Thursday, April 12, at 8:00 pm Eastern Time; 5:00 pm Pacific Time.
Entrepreneur, speaker, founder of the Poquito Mas restaurant chain, and author of the empowering and insightful book The Secrets of Successful Communication: A Simple Guide to Effective Encounters in Business, Kevin T. McCarney, describes how to make every conversation count, you need to have great encounters. you will learn:
* Why conversations and encounters are important to success
* How your Big Brain and Little Brain affect the outcomes of interactions
* How to create a positive impact and memorable moments from conversations
* How to tell if outside influences are affecting the other peron
Kevin T. McCarney (photo left) is a businessman, entrepreneur, community leader, and an observer of situations and people, Kevin McCarney has had millions of encounters with people of all kinds since he opened his first restaurant in 1984. From the beginning, he has worked to create a business that would inspire loyalty from both his customers and his employees. He understands that a business thrives with every great encounter and suffers with every poor one. And he believes the same is true of every part of life.
That first small restaurant has grown into a business with twelve locations serving over four thousand customers every day in the Los Angeles area. Based in Burbank, California, the restaurants specialize in fresh Mexican food. Because each restaurant produces over nine hundred fresh tortillas a day, Kevin invented an aluminum tortilla press, a machine on which he holds multiple patents.
Kevin has been a guest speaker at the USC Marshall School of Business, the UCLA Anderson School of Business, and Woodbury University. He has served on the board of directors of the California State Compensation Insurance Fund, the California Restaurant Association, the Burbank Arts in Education Foundation, the Boys and Girls Club of Burbank, and the Universal City-North Hollywood Chamber of Commerce.
Kevin has been encountering customers since his first paper route at the age of seven. Growing up in Hollywood, California, he worked as a janitor, a waiter, a manager, a trainer, a switchboard operator, a doorman at Grauman's Chinese Theater, and a tour guide at Universal Studios. He currently lives in Burbank, California, with his wife and children.
My book review of The Secrets of Successful Communication: A Simple Guide to Effective Encounters in Business by Kevin T. McCarney.
Listen live on Thursday at 8:00 pm Eastern, 5:00 pm Pacific time.
If you miss this very informative show, it will be available for free download as a podcast for iPod, iTunes, and MP3 players; or play it right on your computer. To download this, or any other of my guest interviews, go to the Blog Business Success host page and click on Archived Segments. Once there, click on the podcast icon at the end of the episode description, to download the show free of charge for your listening enjoyment. You can also subscribe to the show feed.
To call in questions for my guest, the number is: (347) 996-5832
Let's talk with entrepreneur, speaker, founder of the Poquito Mas restaurant chain, and author of the empowering and insightful book The Secrets of Successful Communication: A Simple Guide to Effective Encounters in Business, Kevin T. McCarney, as he describes how to make every conversation count, you need to have great encounters. These great encounters can take place in person, online, or by phone, with customers colleagues and clients. Kevin McCarney provides evidence that we need to understand the secrets of what he calls the Big Brain and the Little Brain. Kevin points out that these are the two communication brains that everyone uses every day.
By understanding how the two brains function, Kevin shows you how to create positive communication results each day, and how to prevent outside influences from affecting that conversation. Kevin also demonstrates how to recognize if someone is influenced by factors that have nothing to do with you or your organization. Learn why your Big Brain means happiness and success, and your Brain is always lurking and waiting to get you into trouble. Kevin reminds us that the smallest slip-ups create the largest problems, so understanding effective communication is critical to success on Blog Business Success Radio.
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