Speaker, customer service expert and author of the essential guide to extraordinary customer service, The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service, Donna Cutting, describes how you can give the Hollywood red carpet treatment to your customers. She shares tips for providing award winning customer service and discusses how everyone in the company can really roll out the red carpet.
Donna Cutting is my internet radio show guest on Blog Business Success; hosted live on Blog Talk Radio.
The show airs live on Tuesday, January 6, at 8:00 pm Eastern Time; 5:00 pm Pacific Time.
Speaker, customer service expert and author of the essential guide to extraordinary customer service, The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service Donna Cutting, describes how you can give the Hollywood red carpet treatment to your customers. You will learn:
* What red carpet customer service really means
* How to give your customers the Hollywood celebrity treatment
* How to apply extraordinary customer service to any type of business
* Why red carpet customer service is good for the bottom line
Donna Cutting (photo left), President and CEO (Chief Experience Officer) of Donna Cutting Presents!, is a nationally recognized expert in employee engagement and extraordinary customer service. A stage actress turned author and professional speaker, Donna helps leaders create places where employees get Standing Ovations and customers get Star Treatment.
She is the author of The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service, published by Wiley. Donna went right to the source – Hollywood - spending a year and a half interviewing people who own, manage, or work for companies that cater to the Tinsel Town elite to learn what “real world” businesses can do to provide celebrity-caliber service.
As a professional speaker, Donna is anything but ordinary! Combining her experience in the theater and her passion for fun, she delivers her content in a high energy style with her trademark enthusiasm. Her presentations mix include hilarious Keynote Theater™ bits, side-splitting song parodies and exceptional audience interaction. Donna combines her dramatic, fun and humorous style of presenting with easy and action-oriented/practical ideas and strategies that people can implement immediately.
Donna doesn’t provide a speech, she provides an experience.
And when Donna speaks, it’s the AUDIENCE that’s the STAR of the SHOW!
Prior to becoming a speaker and author, Donna spent almost two decades managing creative programs and leading employee engagement initiatives in the healthcare field. She was also the owner of Whimsical Notions Interactive Theater company and performed one woman shows for children and adults across the state of Florida for four years.
The Past President of the National Speakers Association of Central Florida, Donna was recently named the winner of the prestigious Rosita Perez Spirit Award, and was elected Chapter member of the year in 2003. Donna is a member of Athletes and Executives, the Association for Applied and Therapeutic Humor, and Recognition Professionals International. She is a volunteer dreamweaver for Second Wind Dreams, an organization that helps make dreams come true for elders living in nursing homes and assisted living communities.
Donna lives in St. Petersburg, Florida with her husband and best friend, Jim and their Maltese puppy, Snowball.
My book review of The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service by Donna Cutting.
Listen live on Tuesday at 8:00 pm Eastern, 5:00 pm Pacific time.
If you miss this very informative show, it will be available for free download as a podcast for iPod, iTunes, and MP3 players; or play it right on your computer. To download this, or any other of my guest interviews, go to the Blog Business Success host page and click on Archived Segments. Once there, click on the podcast icon at the end of the episode description, to download the show free of charge for your listening enjoyment. You can also subscribe to the show feed.
To call in questions for my guest, the number is: (347) 996-5832
Let's talk with speaker, customer service expert and author of the essential guide to extraordinary customer service, The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service, Donna Cutting, as she describes how you can give the Hollywood red carpet treatment to your customers. She shares tips for providing award winning customer service and discusses how everyone in the company can really roll out the red carpet on Blog Business Success Radio.
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