Founder of the Chip Bell Group, Chip R. Bell; and John R. Patterson, President of Progressive Insights, John Patterson; and co-authors of the insightful and and idea filled book Wired and Dangerous: How Your Customers Have Changed and What to Do About it, describe the dramatic changes in customer behavior. Customers have more choices, are better informed, have higher expectations, and voice their opinions more than ever before. If service is not up to expectations, the authors point out that customers will be heard through the many different social media platforms and groups. The authors provide insights into the new customer and why it's important to consider customers as real partners in the company and the brands. By rebuilding a relationship with customers, companies can enhance their customer service and become stronger brands that are more profitable as well.
Chip R. Bell and John R. Patterson are my internet radio show guests on Blog Business Success; hosted live on BlogTalkRadio.
The show airs live on Thursday, November 17, at 8:00 pm Eastern Time; 5:00 pm Pacific Time.
Founder of the Chip Bell Group, Chip R. Bell; and John R. Patterson, President of Progressive Insights, John Patterson; and co-authors of the insightful and and idea filled book Wired and Dangerous: How Your Customers Have Changed and What to Do About it, describe the dramatic changes in customer behavior. Customers have more choices, are better informed, have higher expectations, and voice their opinions more than ever before. You will learn:
* Why today's customers are different from customers of even a few years ago
* Why inferior customer service is part of the problem for today's edgy customers
* Why companies must build partnerships with customers to succeed
* How to build and develop partnerships with customers in this new paradigm
Chip Bell (photo left) is the founder of The Chip Bell Group and has offices in the Dallas and Atlanta areas. Chip’s newest book is Wired and Dangerous, co-authored by John Patterson.
Chip's consulting practice helps organizations build a culture that supports long-term customer loyalty. Prior to starting a consulting firm in the late 1970s, he was Vice President and Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and George Washington University. He was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne Division.
Chip is the author or co-author of nineteen books.
John Patterson (photo left) is founder and President of Progressive Insights a member of the Chip Bell Group. He is the co-author (with Chip Bell) of Wired and Dangerous: How Your Customers Have Changed and What to Do About it
Read his blog about how customers have changed. John’s TwitterID is @johnrpatt. He can be found on Linkedin.com – www.linkedin.com/in/johnrpatterson.
John’s consulting practice helps organizations worldwide consistently deliver great customer service and employee experiences. His clients span a variety of industries including the financial services, insurance, healthcare, pharmaceutical, technology, cable TV, quick service restaurant, utility, assisted living, trade show management, wholesale auto auction, hospitality, commercial construction, real estate, education and business services industries.
John holds a graduate degree in business from the Darden School at the University of Virginia and a B.S. in Business Administration from The Citadel.
My book review of Wired and Dangerous: How Your Customers Have Changed and What to Do About It by Chip R. Bell and John R. Patterson.
Listen live on Thursday at 8:00 pm Eastern, 5:00 pm Pacific time.
If you miss this very informative show, it will be available for free download as a podcast for iPod, iTunes, and MP3 players; or play it right on your computer. To download this, or any other of my guest interviews, go to the Blog Business Success host page and click on Archived Segments. Once there, click on the podcast icon at the end of the episode description, to download the show free of charge for your listening enjoyment. You can also subscribe to the show feed.
To call in questions for my guest, the number is: (347) 996-5832
Let's talk with Founder of the Chip Bell Group, Chip R. Bell; and John R. Patterson, President of Progressive Insights, John Patterson; and co-authors of the insightful and and idea filled book Wired and Dangerous: How Your Customers Have Changed and What to Do About it, as they describe the dramatic changes in customer behavior. Customers have more choices, are better informed, have higher expectations, and voice their opinions more than ever before. If service is not up to expectations, the authors point out that customers will be heard through the many different social media platforms and groups. The authors provide insights into the new customer and why it's important to consider customers as real partners in the company and the brands. By rebuilding a relationship with customers, companies can enhance their customer service and become stronger brands that are more profitable as well on Blog Business Success Radio.
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