Small business and customer service expert, and co-author of the very practical customer service myth breaking book B-A-M!: Delivering Customer Service in a Self-Service World, Barry Moltz shares why it's critical to deliver customer service in this self-service world. He also describes just how to do it. Learn how to bust commonly held myths about customer service and why they are money losers for business. Discover how to assess the value of a customer and when to fire money losing ones. At the same time, find out how to make customer service an integral part of your company's DNA and corporate culture.
Barry Moltz is my internet radio show guest on Blog Business Success; hosted live on BlogTalkRadio.
The show airs live on Tuesday, January 19, at 8:00 pm Eastern Time; 5:00 pm Pacific Time.
Small business and customer service expert, and co-author of the very practical customer service myth breaking book B-A-M!: Delivering Customer Service in a Self-Service World, Barry Moltz shares why it's critical to deliver customer service in this self-service world. He also describes just how to do it. You will learn:
* The most prevalent and damaging customer service myths
* Why customer service is promised but not always delivered
* How to measure the bottom line value of customer service
* How to deliver top quality customer service in a self service world
Barry Moltz (photo left) has founded and run small businesses with a great deal of success and failure for more than 15 years.
After successfully selling his last operating business, Barry has branched out into a number of entrepreneurship-related activities. He founded an angel investor group, an angel fund, and is a former advisory member of the board of the Angel Capital Education Foundation.
His first book,You Need to Be A Little Crazy: The Truth about Starting and Growing Your Business describes the ups and downs and emotional trials of running a business. It is in its fifth reprint and has been translated into Chinese, Russian, Korean and Thai. His second book, Bounce!: Failure, Resiliency, and Confidence to Achieve Your Next Great Success, shows what it takes to comeback and develop true business confidence. It has been translated into Korean and German. His third book, B-A-M!: Delivering Customer Service in a Self-Service World shows how customer service is the new marketing.
Barry is a nationally recognized expert on entrepreneurship who has given hundreds of presentations to audiences ranging from 20 to 20,000. He was appointed by the Illinois Governor in 2005 to serve as Chairman of the board of the Institute for Entrepreneurship Education (IIEE). As a member of the Entrepreneurship Hall of Fame, he also has taught entrepreneurship as an adjunct professor at the Illinois Institute of Technology. He has appeared on many TV and radio programs such as The Big Idea with Donny Deutsch and The Tavis Smiley Show.
Barry Moltz is also the host of Business Insanity on BlogTalkRadio.
My book review of B-A-M!: Delivering Customer Service in a Self-Service World by Barry Moltz and Mary Jane Grinstead.
My book review of Bounce!: Failure, Resiliency, and Confidence to Achieve Your Next Great Success by Barry Moltz.
Listen live on Tuesday at 8:00 pm Eastern, 5:00 pm Pacific time.
If you miss this very informative show, it will be available for free download as a podcast for iPod, iTunes, and MP3 players; or play it right on your computer. To download this, or any other of my guest interviews, go to the Blog Business Success host page and click on Archived Segments. Once there, click on the podcast icon at the end of the episode description, to download the show free of charge for your listening enjoyment. You can also subscribe to the show feed.
To call in questions for my guest, the number is: (347) 996-5832
Let's talk with small business and customer service expert, and co-author of the very practical customer service myth breaking book B-A-M!: Delivering Customer Service in a Self-Service World, Barry Moltz as he shares why it's critical to deliver customer service in this self-service world. He also describes just how to do it. Learn how to bust commonly held myths about customer service and why they are money losers for business. Discover how to assess the value of a customer and when to fire money losing ones. At the same time, find out how to make customer service an integral part of your company's DNA and culture on Blog Business Success Radio.
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