Speaker, consultant, and best selling author of the powerful and life changing book Effective Apology: Mending Fences, Building Bridges, and Restoring Trust, John Kador, shares the crucial principles involved in giving an effective apology to mend fences, rebuild bridges, and restore trust. He challenges our perceptions of what constitutes an effective apology for both the speaker and the recipient. John's 5 R's of a whole hearted apology are designed to heal and to renew a relationship. He also discusses how to accept or reject an apology in the right way.
John Kador is my internet radio show guest on Blog Business Success; hosted live on Blog Talk Radio.
The show airs live on Tuesday, September 8, at 8:00 pm Eastern Time; 5:00 pm Pacific Time.
Speaker, consultant, and best selling author of the powerful and life changing book Effective Apology: Mending Fences, Building Bridges, and Restoring Trust, John Kador, shares the crucial principles involved in giving an effective apology to mend fences, rebuild bridges, and restore trust. You will learn:
* Why effective apologies are so important for rebuilding trust
* What makes for an effective apology
* Why apologies make a leader stronger, and not weaker as many people think
* How to refuse an apology with grace
John Kador (photo left) is an author, consultant, and speaker who acts as if every word is a moral choice. His work centers on identifying and describing best practices in leadership and promoting the highest standards of personal accountability, humility, and transparency. This book, which describes the benefits that leaders accrue when they embrace apology rather than shy from it, is squarely in that tradition. His personal credo is that different is not always better, but better is always different.
John is the author of over 10 books, including Charles Schwab: How One Company Beat Wall Street and Reinvented the Brokerage Industry , 50 High-Impact Speeches & Remarks: Proven Words You Can Adapt for Any Business Occasion, and the NY Times bestseller Net Ready: Strategies for Success in the E-conomy (with Amir Hartman and John Sifonis). His career books include The Manager’s Book of Questions: 751 Great Questions for Hiring the Best Person, How to Ace the Brainteaser Job Interview, and 201 Best Questions to Ask On Your Interview. As a corporate ghostwriter, John has distinguished himself as a writing partner to a number of Fortune 1000 executives who credit him for his willingness to embrace the hectic and unpredictable schedules of busy executives.
John began his writing career in Washington DC at a high-tech advertising and public relations agency. For the past 30 years he has been the principal of Kador Communications, providing editorial assistance to dozens of corporate and media clients. John’s insights have been featured in more than one hundred magazines and newspapers, including The Chicago Tribune, Computerworld, Working Women, and Business to Business. John has columns in Chief Executive, Registered Rep, and Human Resources Executive.
John holds a Naster’s Degree in public relations from The American University and an undergraduate degree from Duke University. John was born in Budapest, Hungary. He came to the U.S. when he was six and settled with his family in New York City. John currently lives in Winfield, Pennsylvania, with his wife, Anna Beth Payne, a psychologist at a university counseling center. He has two children, Dan, a software engineer in San Francisco, and Rachel, an undergraduate at the University of Massachusetts-Amherst. When he isn’t working, he likes to fence, a sport which he has practiced since high school.
John Kador blogs at Apology Matters.
My book review of Effective Apology: Mending Fences, Building Bridges, and Restoring Trust by John Kador.
Listen live on Tuesday at 8:00 pm Eastern, 5:00 pm Pacific time.
If you miss this very informative show, it will be available for free download as a podcast for iPod, iTunes, and MP3 players; or play it right on your computer. To download this, or any other of my guest interviews, go to the Blog Business Success host page and click on Archived Segments. Once there, click on the podcast icon at the end of the episode description, to download the show free of charge for your listening enjoyment. You can also subscribe to the show feed.
To call in questions for my guest, the number is: (347) 996-5832
Let's talk with speaker, consultant, and best selling author of the powerful and life changing book Effective Apology: Mending Fences, Building Bridges, and Restoring Trust, John Kador, as he shares the crucial principles involved in giving an effective apology to mend fences, rebuild bridges, and restore trust. He challenges our perceptions of what constitutes an effective apology for both the speaker and the recipient. John's 5 R's of a whole hearted apology are designed to heal and to renew a relationship. He also discusses how to accept or reject an apology in the right way on Blog Business Success Radio.
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