Monday, June 4, 2012

The Shopper Economy by Liz Crawford - Book review



The Shopper Economy

The New Way to Achieve Marketplace Success by Turning Behavior into Currency


By: Liz Crawford

Published: March 20, 2012
Format: Hardcover, 288 pages
ISBN-10: 0071787178
ISBN-13: 978-0071787178
Publisher: McGraw-Hill











"Looking at how consumers were trading their time, attention, and behavior was a way of studying a new kind of economy: the shopper economy", writes analyst and contributing writer for the Path to Purchase Institute, Liz Crawford, in her groundbreaking and thought provoking book The Shopper Economy: The New Way to Achieve Marketplace Success by Turning Behavior into Currency. The author describes the transformation of the consumer into a shopper, trading in their new currency of behavior, forming the base of the new shopper economy.

Liz Crawford recognizes the power of technology in the shift from consumer to shopper. The access to readily available technology for price comparison removed the power from the advertising agencies, and even from the brands themselves. Along with the ability to compare price, shoppers became able to read peer reviews, and even discover levels of available inventory. With these technological advances, brands and marketers found the need to get timely messages to their customers. The result was shopper marketing, where buyers are treated as shoppers on a road to purchase, and became essential for the success of marketing and brands.



Liz Crawford (photo left) understands that shopper behavior has a real and tangible value in the shopper economy. The author points out that the behavior is indeed a currency, and that behavior even has an exchange rate. Shoppers expend time and energy, evaluated the value of the return on their time, and became part of the exchange process.

Liz Crawford describes four types behavior that form the basis of the exchange:

* Attention
* Participation
* Advocacy
* Loyalty

Each of these behaviors is a currency that earns digital currency that the author refers to as shopper currency. Any form of this digital currency that can redeemed for virtual or real world goods and services is described as virtual currency. The entire concept of shopper marketing provides a framework, for putting these behaviors to work for the brand, through an understanding the behavior of the shopper.

For me, the power of the book is how Liz Crawford provides a fresh paradigm of the shopper economy, based on the concept of shopper behavior. At the same time, the author also demonstrates that the behavior is also measurable as a form of currency. Liz Crawford points out as well, that far from being a problem for brands, the new shopper economy model provides brands with a powerful marketing opportunity. The newly informed and empowered customer does much of the marketing work on behalf of the brand, based on their active behavior.

Liz Crawford shows brand marketers how to assess and measure the activities of shoppers effectively through the use of real and virtual rewards. The result is better return on investment, and less wasted activity on the part of both the customer and the brand. Every action of the shopper becomes part of the ongoing pathway to a buying transaction.

I highly recommend the innovative and insightful book The Shopper Economy: The New Way to Achieve Marketplace Success by Turning Behavior into Currency by Liz Crawford, to any business decision makers, brand managers, marketers, and entrepreneurs who are seeking a description of the evolving marketplace and how to create opportunities through those changes. This book will change the way you think about brands, customers, and how the entire shopping experience takes place in the new shopper economy.

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Sunday, June 3, 2012

Cindy Dunne, Director: Brock University Co-op Programs - Interview



Director of Co-op Education at Brock University, St. Catharines, Ontario, was kind enough to take the time to answer a few questions about the Co-op Education Programs at Brock University. Cindy Dunne describes the value and importance of co-op educational opportunities for both students and employers. She shares information on how Baby Boomer executives can get involved in the co-op educational process through hiring graduates, mentorship programs, and recruitment.

Thanks to Cindy Dunne for her time, and for her very comprehensive and informative responses. They are greatly appreciated.

You are director of Co-op Education at Brock University. What is a co-op program and how does it work?

Cindy Dunne: Co-op education offers a valuable opportunity for students to enhance their education by acquiring career-related work experience before graduation. Students gain practical experience, develop a network of contacts, and obtain a better understanding of careers in their field. Co-operative education is an academic program with alternating periods of work experience. The student is engaged in academically relevant and meaningful work.

How does a co-op program differ from an internship?

Cindy Dunne: Internship means many different things to different institutions. Some institutions define an internship as an extended period of employment (8-16 months) that may be paid or unpaid, while another institution might define an internship as an unpaid placement that may be part-time in nature and awarded academic credit. Co-op on the other hand has a very specific and commonly referred to definition as stated by the Canadian Association for Co-operative Education:

Direct from CAFCE website:

"Co-operative Education Program means a program which alternates periods of academic study with periods of work experience in appropriate fields of business, industry, government, social services and the professions in accordance with the following criteria:

(i) each work situation is developed and/or approved by the co-operative educational institution as a suitable learning situation;

(ii) the co-operative student is engaged in productive work rather than merely observing;

(iii) the co-operative student receives remuneration for the work performed;

(iv) the co-operative student's progress on the job is monitored by the co-operative educational institution;

(v) the co-operative student's performance on the job is supervised and evaluated by the student's co-operative employer;

(vi) the time spent in periods of work experience must be at least thirty per cent of the time spent in academic study.”
Source: CAFCE 2007

You describe co-op programs as an employment strategy for business. What do you mean by that?

Cindy Dunne: Attracting and selecting the right person for the job is a critical activity. With fewer and fewer hires being made, recruiting the right person with the skills and competencies required is taking on greater importance within corporations. Assuming an organization has identified key positions within the organization upon which they rely, a sophisticated talent acquisition strategy involves a pipeline approach.

Co-op students provide relief for short-term peaks in workload, or special projects and research; hiring a co-op student is a cost-effective and low-risk means of recruiting and evaluating potential permanent hires. With the looming wave of retirements anticipated in the private and public sector, hiring students is critical to securing employees for the future and cultivating their knowledge of the business.

While many companies have scaled back, or completely eliminated their on-campus recruiting efforts, savvy organizations recognize that maintaining a campus presence in light of reduced competition allows them access to the best and brightest talent available from the student population. Maintaining a campus presence and hiring co-op students when full-time hiring is restricted allows companies the opportunities to build their company brand and position themselves as an employer of choice.

Recruiting directly from University or College programs for specific skills and/or technical training is a very effective in acquiring talent trained in the newest concepts, theories and state of the art technologies. Companies benefit by participating in on-campus recruitment by avoiding the expenditures related to costly advertisements and search firm fees.



How can a co-op program assist Baby Boomer executives nearing retirement with their business succession plans?

Cindy Dunne: The anticipated retirements of the Baby Boom generation requires managers and executives to think about planned exits from the organization and having a ready successor to fill key vacancies within. Typically, those vacancies are filled by internal candidates in an organization, but many organizations have scaled back hiring over the past number of years, reduced spending on skills training and now find themselves facing a shortage of skilled labour within their companies.

Co-op students provide the strategic pipeline of skilled labour needed to address deficiencies in the future. It is well documented that employers providing meaningful employment and learning experiences for students are likely to retain student hires for permanent positions in the future. In fact, 97% of co-op students at Brock return to a previous co-op employer for full-time employment upon graduation.

Taking the time to identify key positions within the organization, and developing the competencies in junior staff to build the organizations skill portfolio is a strategic investment in the sustainability of the organization.

Is there a demand for students who are in or completing a co-op program?

Cindy Dunne: Despite the economic downturn and apparent decline in permanent hires, co-op programs at Brock University continue to be a source of short term hires for many organizations. Innovative and progressive organizations rely upon advanced training provided by post-secondary institutions. Organizations are waking up to the realization that reactive recruiting is no longer an option and that finding qualified candidates is difficult.

Strategic recruiters and managers know that building business and technical competence is a business necessity; they are more concerned with building organization readiness and capacity and less so with finding applicants. As stated previously, organizations recruiting co-op students make an investment in the students’ training, mentorship, organization knowledge and technical skills with an eye toward long term hiring. 97% of co-op students at Brock return to a previous co-op employer for permanent hire following graduation.

Temporary leaves, vacation, retirements, budget cuts, and peaks in work load leave organizations short staffed and challenged to meet company business goals. Resourceful managers find temporary support using co-op students to handle more complex tasks. Employers can use co-op students to fill labour needs with or without a long-term commitment.

How can Baby Boomer business leaders invest in a co-op program for the benefit of both the student and their entire organization?

Cindy Dunne: An effective mentoring relationship is necessary for all parties to benefit from a co-op experience. We want the experience of hiring a Brock Co-op student to be as productive as possible and to ensure maximum contribution. Mentorship can be undertaken by both experienced and inexperienced co-op employers and our Co-op Office assists mangers by providing checklists, orientation suggestions, ideas for work term assignments, performance management tools and much more.

Co-op students require some direction and leadership. The general principle of a co-op placement is to provide the student with meaningful experience which they can learn from and apply to their studies while he/she provides substantial contributions to the business. The whole work term is a continual learning process, and as such, there are rather obvious, but essential roles to be filled in a co-op placement. While the specific role of the student may be different for every assignment, their general role is to fulfill a need in the workplace and perform to a set standard of productivity.

In the beginning, an organization will provide the Co-op Office with a job posting which we can distribute to our co-op students. The posting describes the type of work along with the competencies and attributes being sought in a new hire. After the posting has been received, it will be put up on our job posting board and distributed to our students. Students will be instructed to apply internally to our website or directly to a company website.

Upon receiving the resumes, recruiters/managers will then select those candidates whom they wish to interview. Our Co-op staff will assist with making all interview arrangements to suit organization needs and availability. Once the interviews have been completed, the company contact will inform the Co-op Office of which student(s) to extend offers of employment.

With so many companies competing for similar skills, our best and brightest often enjoy multiple offers of employment. Students will work for a 16 week (extended work terms are available), paid work term. The work terms begin at the start of May, September or January.

The benefits for the students will be learning on the job and developing meaningful experience which they can relate back to their academic studies. The benefits to the employer include a year-round access to a pool of qualified and creative business students, recruitment and strategy support, and government wage and subsidy programs just to name a few.

Where does Brock University rank in relation to other Canadian universities in offering co-op programs?

Cindy Dunne: Brock offers a wide variety of co-op program offerings; 32 to be exact. Students are available in business, accounting; full range of sciences; liberal arts; and social sciences (undergraduate and graduate level programs). Approximately 2600 students participate in a co-op option of a degree program at Brock positioning us as one of the largest co-op institutions in Ontario and nationally. In addition, we offer Canada’s largest Business Co-op Program.

What is next for Cindy Dunne and for the Brock University Co-op Program?

Cindy Dunne: It is a University wide plan to work locally to grow employment opportunities in Niagara. The Niagara Region is a beautiful place to live, work and play, and as we transition from a primarily manufacturing based community to a knowledge based economy, I believe Brock University plays a pivotal role in building talent capacity for the jobs of the future in Niagara. Brock is a beacon of innovation for the Niagara Region and our students are inspired by relevant and current programs of study; top notch research facilities; and engaged and informed faculty.

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Saturday, June 2, 2012

Larry Ackerman: The Identity Code - Blog Business Success Radio

Listen to Wayne Hurlbert on Blog Talk Radio



Leading authority on personal and organizational identity, founder and president of The Identity Circle LLC, and author of the inspirational and life transforming book The Identity Code: The 8 Essential Questions for Finding Your Purpose and Place in the World, Larry Ackerman, describes how the secret to the purpose to your life is already coded into your life as your identity code. Much like a genetic code, the identity code provides a complete map of your life purpose. Larry Ackerman provides his eight essential questions for discovering your own identity code, and for using it to transform and empower your life. Larry guides you through the process of unlocking your own diversity code to empower you, freeing you to enhance your own personal passions and destiny. Learn how the identity code will help establish more fulfilling relationships, enhance your career, and even guide you to hobbies that you may enjoy with passion.

Larry Ackerman is my internet radio show guest on Blog Business Success; hosted live on BlogTalkRadio.

The show airs live on Thursday, June 7, at 8:00 pm Eastern Time; 5:00 pm Pacific Time.

Leading authority on personal and organizational identity, founder and president of The Identity Circle LLC, and author of the inspirational and life transforming book The Identity Code: The 8 Essential Questions for Finding Your Purpose and Place in the World, Larry Ackerman, describes how the secret to the purpose to your life is already coded into your life as your identity code. You will learn:

* Why your unique identity code is like your genetic code

* How understanding your identity code will free and empower you

* What are the eight essential questions for unlocking your own identity code

* How to utilize the questions for your own journey to your life purpose



Larry Ackerman (photo left) is a leading authority on organizational and personal identity. He is the founder and president of The Identity Circle LLC, an identity consulting, education and research firm based in Westport, Connecticut. The firm helps organizations and individuals clarify their uniqueness and potential, and then assists them in putting that potential to work in ways that dramatically improve their performance, impact and reputations.

Prior to forming The Identity Circle, Larry was a senior executive with leading corporate brand and identity consulting firms including Siegel & Gale and Anspach Grossman Portugal.

In a professional career spanning more than 25 years, Mr. Ackerman has helped meet some of the most complex challenges facing large organizations struggling to distinguish themselves in their fields. As a personal coach to senior executives, as well as consultant to their organizations, his insights have helped many leaders discover the keys not just to survive, but to flourish.

Larry’s consulting experience is international and multi-industry in scope. He has directed assignments for such diverse companies as AARP, Aetna, The American Academy of Family Physicians, Baxter Healthcare, Boise Cascade, Dow Chemical, EDS, Fidelity Investments, Gates Corporation, Interbrew, Lockheed Martin, Maytag, National Australia Bank, Norsk Hydro, State Farm Insurance, Ernst & Young, and Westinghouse.

Larry has published two ground-breaking books on identity. In his first book, Identity Is Destiny: Leadership and the Roots of Value Creation (Berrett-Koehler, 2000), the author set forth a revolutionary view of the nature of identity and its impact on leadership and management. In his second book, The Identity Code: The 8 Essential Questions for Finding Your Purpose and Place in the World (Random House, 2006), Larry asserts that we “cannot be anything we want to be;” but rather, that long term fulfillment comes when we live by the ‘identity code’ that defines our unique value-creating potential.

Mr. Ackerman has been a guest lecturer at the Yale School of Management, Wharton, UCLA’s Anderson School and Pepperdine University. Larry is a top-rated speaker for The Conference Board, and a regular keynote speaker for senior management meetings among global companies.

Mr. Ackerman attended Carnegie-Mellon University and Boston University and resides in Westport, Connecticut with his wife Janet and son Max.

My book review of The Identity Code: The 8 Essential Questions for Finding Your Purpose and Place in the World by Larry Ackerman.

Listen live on Thursday at 8:00 pm Eastern, 5:00 pm Pacific time.

BlogTalkRadio.com

If you miss this very informative show, it will be available for free download as a podcast for iPod, iTunes, and MP3 players; or play it right on your computer. To download this, or any other of my guest interviews, go to the Blog Business Success host page and click on Archived Segments. Once there, click on the podcast icon at the end of the episode description, to download the show free of charge for your listening enjoyment. You can also subscribe to the show feed.

Add to iTunes

To call in questions for my guest, the number is: (347) 996-5832

Let's talk with leading authority on personal and organizational identity, founder and president of The Identity Circle LLC, and author of the inspirational and life transforming book The Identity Code: The 8 Essential Questions for Finding Your Purpose and Place in the World, Larry Ackerman, as he describes how the secret to the purpose to your life is already coded into your life as your identity code. Much like a genetic code, the identity code provides a complete map of your life purpose. Larry Ackerman provides his eight essential questions for discovering your own identity code, and for using it to transform and empower your life. Larry guides you through the process of unlocking your own diversity code to empower you, freeing you to enhance your own personal passions and destiny. Learn how the identity code will help establish more fulfilling relationships, enhance your career, and even guide you to hobbies that you may enjoy with passion on Blog Business Success Radio.

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Friday, June 1, 2012

The Identity Code by Larry Ackerman - Book review




The Identity Code

The 8 Essential Questions for Finding Your Purpose and Place in the World


By: Larry Ackerman

Published: December 27, 2005
Format: Hardcover: 208 pages
ISBN-10: 1400064171
ISBN-13: 978-1400064175
Publisher: Random House










"This book is designed to introduce you to yourself. Not the person you see in the mirror, physically speaking, or the one people necessarily interact with every day, but the person inside. The powerful one", writes leading authority on organizational and personal identity, Larry Ackerman, in his inspirational and life transforming book The Identity Code: The 8 Essential Questions for Finding Your Purpose and Place in the World. The author describes how who a person really is has already been built into them in the form of their identity code.

Larry Ackerman understands that for a person to know who they really are, as well as their purpose and destiny in life, they must crack their own identity code.The author makes the bold statement, that the identity code is so powerful, that you are already the person you were meant to be in life. This concept goes against the conventional wisdom that a person can be whatever they want to be life. Instead, Larry Ackerman presents the identity code as a map to the real person within, in a similar way that a person's DNA forms their genetic code. For the author, answering the eight questions that help to uncover an individual's identity code unlocks the outline of one's life. For the author, this self discovery process creates both a stronger and a larger identity, that has a positive effect, on every aspect of life.



Larry Ackerman (photo left) recognizes the importance of a transformation to a larger life through uncovering the personal identity code. A person who discovers their own identity code is able to apply its powerful force to everything in their life, from their personal relationships, to their overall careers. With the author considering personal freedom to be a myth, and that the life imperative encoded within the self, Larry Ackerman points out the liberating aspect of this personal revelation. While a person can't be anything they want to be, the individual will be much more powerful in the areas of their passion and interest,

Larry Ackerman outlines the eight essential questions that accompany and guide the journey toward understanding one's own unique identity code. The eight questions are as follows:

* Who am I?
* What makes me special?
* Is there a pattern to my life?
* Where am I going?
* What is my gift?
* Who can I trust?
* What is my message?
* Will my life be rich?

For me, the power of the book is how Larry Ackerman takes the unconventional position that a person cannot be anything they want, and then offers the reasons as to why this is the case. The author presents a compelling case for the existence of a personal identity code, and provides the steps and questions for unlocking the messages within that code. The process is through the answering and understanding of the eight essential questions that form the heart of the book.

Each question is composed of three parts: the story that brings forth insights and lessons; the promise to understand accept the self; and the pathways to prepare for change. The author provides a series of exercises to help understand the identity code and how to map it for oneself. The map creates a starting point to move forward to the next phase of understanding oneself more deeply.

I highly recommend the engaging and deeply personal understanding based book The Identity Code: The 8 Essential Questions for Finding Your Purpose and Place in the World by Larry Ackerman, to anyone seeking to discover the true purpose and destiny for their lives. This book will guide you on that critical path to self discovery that will transform your life to one with purpose and empowerment.

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Mark Miller: Great Leaders GROW: Becoming A Leader For Life - Blog Business Success Radio

Listen to Wayne Hurlbert on Blog Talk Radio



Vice-President, Training and Development for Chick-fil-A, and co-author along with Ken Blanchard, of the inspirational and wisdom filled book Great Leaders GROW: Becoming a Leader for Life, Mark Miller , describes how successful leaders don't rest on their accomplishments, but continue to learn, grow, and develop as leaders and as people. Mark Miller provides ideas about how personal development is also leadership development. Leaders who continue to grow personally, continue to improve as their influence and effectiveness as leaders. On the other hand, leaders who fail to grow lose their influence, and eventually their leadership roles as well. Leaders can decide to grow, and Mark Miller shares the process with the GROW leadership development principles. Leaders face new challenges in the increasingly globalized economy, and the old solutions simply will not work anymore. A leader who chooses to grow and enter a path of life long learning and development will be prepared to meet those challenges.

Mark Miller is my internet radio show guest on Blog Business Success; hosted live on BlogTalkRadio.

The show airs live on Tuesday, June 5, at 8:00 pm Eastern Time; 5:00 pm Pacific Time.

Vice-President, Training and Development for Chick-fil-A, and co-author along with Ken Blanchard, of the inspirational and wisdom filled book Great Leaders GROW: Becoming a Leader for Life, Mark Miller , describes how successful leaders don't rest on their accomplishments, but continue to learn, grow, and develop as leaders and as people. You will learn:

* Why leaders must continue to grow as people or risk stagnation

* Why leaders who fail to grow lose influence and even their leadership roles

* How to apply the GROW principles of leadership and personal development

* How growing prepares a leader to meet the challenges of the global economy



Mark Miller (photo left) is a business leader, best-selling author and communicator.

Mark began his Chick-fil-A career working as an hourly team member in 1977. In 1978, Mark joined the corporate staff working in the warehouse and mailroom. Since that time, he has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, and today he serves as the Vice President for the newly formed Organizational Effectiveness function. During his time with Chick-fil-A, annual sales have grown to over $4 billion. The company has more than 1,600 restaurants in 39 states and the District of Columbia.

Mark began writing about a decade ago. He teamed up with Ken Blanchard, co-author of The One Minute Manager to write The Secret : What Great Leaders Know and Do. Today, almost 400,000 copies of The Secret are in print, and it has been translated into more than 20 languages. Recently, he released The Secret of Teams: What Great Teams Know and Do, which outlines some of the key lessons learned from a 20 year study on what makes some teams outperform the rest. His newest book,Great Leaders GROW: Becoming a Leader for Life, was released in February 2012 and was co-authored with Ken Blanchard.

In addition to his writing, Mark loves speaking to leaders. Over the years, he’s traveled extensively around the world teaching for numerous international organizations. His theme is always the same: encouraging and equipping leaders. His topics include leadership, creativity, team building, and more.

Mark has an active lifestyle. As a photographer, he enjoys shooting in some of the world’s hardest-to-reach places, including Mount Kilimanjaro, Everest Base Camp and the jungles of Rwanda.

My book review of Great Leaders GROW: Becoming a Leader for Life by Ken Blanchard and Mark Miller.

My book review of The Secret of Teams: What Great Teams Know and Do by Mark Miller.

Listen live on Tuesday at 8:00 pm Eastern, 5:00 pm Pacific time.

BlogTalkRadio.com

If you miss this very informative show, it will be available for free download as a podcast for iPod, iTunes, and MP3 players; or play it right on your computer. To download this, or any other of my guest interviews, go to the Blog Business Success host page and click on Archived Segments. Once there, click on the podcast icon at the end of the episode description, to download the show free of charge for your listening enjoyment. You can also subscribe to the show feed.

Add to iTunes

To call in questions for my guest, the number is: (347) 996-5832

Let's talk with Vice-President, Training and Development for Chick-fil-A, and co-author along with Ken Blanchard, of the inspirational and wisdom filled book Great Leaders GROW: Becoming a Leader for Life, Mark Miller , as he describes how successful leaders don't rest on their accomplishments, but continue to learn, grow, and develop as leaders and as people. Mark Miller provides ideas about how personal development is also leadership development. Leaders who continue to grow personally, continue to improve as their influence and effectiveness as leaders.

On the other hand, leaders who fail to grow lose their influence, and eventually their leadership roles as well. Leaders can decide to grow, and Mark Miller shares the process with the GROW leadership development principles. Leaders face new challenges in the increasingly globalized economy, and the old solutions simply will not work anymore. A leader who chooses to grow and enter a path of life long learning and development will be prepared to meet those challenges on Blog Business Success Radio.

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Wednesday, May 30, 2012

Great Leaders GROW by Ken Blanchard & Mark Miller - Book review




Great Leaders GROW

Becoming a Leader for Life


By: Ken Blanchard, Mark Miller

Published: February 6, 2012
Format: Hardcover, 144 pages
ISBN-10: 1609943031
ISBN-13: 978-1609943035
Publisher: Berrett-Koehler Publishers












"There's certainly more to leadership than growth, but growth is at the heart of what creates and sustains great leaders. Growth is the leader's fountain of youth", write chief spiritual officer of the Ken Blanchard Companies, Ken Blanchard; and vice president, training and development, for Chick-fil-A, Mark Miller, in their inspirational and wisdom filled book Great Leaders GROW: Becoming a Leader for Life. The authors describe the critical importance of continued personal growth for leaders, and why a failure to keep growing as a leader will cause a reduction in influence, and even a loss of leadership roles completely.



Ken Blanchard (photo left) and Mark Miller understand that great leaders don't sit back and rest on their achievements. Great leaders recognize that their is more to leadership than the authority proffered by the individual's ranking on the organizational chart. Instead, leadership is an organic, growing journey that continues throughout the leader's entire career.

As a leader advances ever higher, there must be more personal growth and development with every step. A person who is unable or unwilling to grow is unlikely to be an effective or influential leader. The authors present their leadership philosophy and skills in the form of a narrative, where Debbie Brewster serves as a leadership mentor to Blake, who is at the beginning stages of his career. Throughout the business parable, the concepts of leadership are expressed and illustrated through the medium of story.



Mark Miller (photo left) and Ken Blanchard recognize that leaders face constant challenges that test the leader's preparedness. For the authors, being a leader and a person of character are inextricably linked together. A leader must be ready to meet challenges in a visionary and effective manner. To fall back on the solutions of yesterday is evidence that the leader has failed to grow, or to understand the importance of personal growth. Simply put, a person's ability to lead is based entirely on their ability to grow.

The authors provide a lifetime plan for development as both a human being and as a leader. To that end, they share their GROW concept, which consists of the following principles:

* Gain knowledge in yourself, others, your industry, and leadership
* Reach out to others both formally and informally
* Open your world both at work and also outside of work
* Walk toward wisdom through self-evaluation, feedback, counsel, and time

For me, the power of the book is how Ken Blanchard and Mark Miller present their concepts of leadership effectively through the medium of a business fable. The authors present their GROW principles in a readily understood format utilizing the narrative format. The main characters in the story, Debbie and Blake, consider and delve into each of the various aspects of leadership and personal growth.

The authors make clear, through the voices of the characters, that leadership and the individual's desire to start on a lifetime path of growth, are very interconnected and are really inseparable. The parable guides the reader through the process of growing as a leader, and for meeting the challenges that test a leader's ability to grow.

I highly recommend the engaging and personally fulfilling book Great Leaders GROW: Becoming a Leader for Life by Ken Blanchard and Mark Miller, to any leaders who are serious about growing and improving not only their leadership skills, but also themselves as people. This entertaining book will transform your perspective on leadership to one of growth and of lifetime learning to achieve peak performance, greater influence, and superior results.

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Monday, May 28, 2012

The Historic Urban Landscape by Francesco Bandarin & Ron Van Oers - Book review




The Historic Urban Landscape

Managing Heritage in an Urban Century


By: Francesco Bandarin, Ron van Oers

Published: March 27, 2012
Format: Hardcover, 262 pages
ISBN-10: 0470655747
ISBN-13: 978-0470655740
Publisher: Wiley-Blackwell













"Among the utopias generated by modernity, there is also urban conservation. Strictly speaking, urban conservation is not a utopia, but rather a policy and planning practice that is present in many countries of the world", write architect, urban planner, and Assistant Director-General for Culture of UNESCO, Francesco Bandarin; and urban planner and Programme Specialist for Culture at the UNESCO World Heritage Centre, Ron Van Oers, in their visionary and conservation oriented urban development book The Historic Urban Landscape: Managing Heritage in an Urban Century. The authors describe contemporary concepts and initiatives in urban heritage conservation to better understand the conflicts, areas of consensus,a and development of urban policies and practices.



Francesco Bandarin (photo left) and Ron Van Oers recognize the many often conflicting intellectual forces that form the contemporary urban conservation landscape. The authors address the various shifting architectural and urban planning paradigms that have evolved over the past fifty years. Over time, a an institutional and professional assessment approach has formed to support the conservation of the urban heritage. Part of this conservation movement has preserved the historic city as a heritage type.

This systemic approach has created an internationalism in the very core concept of urban conservation. The authors point out that this still emerging and evolving process is providing at least some protection for the historical integrity and character of cities around the world. The authors provide evidence that this process has peaked with the high status accorded to the historic cities.



Ron Van Oers (photo left) and Francesco Bandarin understand that despite these advances and developments in the process, urban conservation faces new and daunting challenges in the coming decades. New pressures, processes, and forces are being brought to bear on the existing conservation efforts, creating a necessity for fresh policy and planning thought and action. One area of difficulty, according to the authors, is the ever increasing specialization of both the theory and operations involved with urban conservation.

The authors challenge urban planners, policy makers, and conservationists to take a more integrated and holistic view of preservation. To that end, the authors propose considering the more encompassing concept of urban conservation to that of historic urban conservation. Faced with the pressures of tourism, real estate developers, and business, conservation efforts are pulled and pushed in different directions, causing an overall weakening of the preservation efforts. As a result, the authors recommend the Historic Urban Landscape approach that considers all of the forces as part of an integrated whole.

For me, the power of the book is how Francesco Bandarin and Ron Van Oers provide a much needed wake up call to the danger faced by historic urban landscapes. Despite serious conservation efforts, cities all over the world are pressured by population growth, tourism, and real estate development forces. The authors address these challenges openly, and offer their integrated and holistic Historic Urban Landscape approach as a viable and innovative alternative to current planning theory and practice.

The authors present the concepts and ideas from the UNESCO's World Heritage Centre, where they are involved in global preservation efforts, and offer insights into the effectiveness of organization's initiatives. The book is profusely illustrated throughout, with color photographs of urban landscapes from cities all over the world. These photographs enrich the concepts offered and discussed in the various chapters of the book.

I highly recommend the comprehensive and landmark book The Historic Urban Landscape: Managing Heritage in an Urban Century by Francesco Bandarin and Ron Van Oers, to any architects, urban planners, surveyors, engineers, policy makers, business leaders, and urban conservation societies who are seeking a complete overview of the intellectual developments in urban conservation. This book provides a thoughtful and practical approach that will benefit the urban conservation efforts around the world in the twenty-first century.

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Sunday, May 27, 2012

What Chinese Want by Tom Doctoroff - Book review



What Chinese Want

Culture, Communism and China's Modern Consumer


By: Tom Doctoroff

Published: May 22, 2012
Format: Hardcover, 272 pages
ISBN-10: 023034030X
ISBN-13: 978-0230340305
Publisher: Palgrave Macmillan













"China's economy and people are evolving rapidly, but the underlying cultural blueprint has remained more or less constant for thousands of years. As the nation races toward superpower status, it will nevertheless remain quintessentially Chinese - ambitious yet cautious to the core", writes Northeast Asia Area Director and Greater China CEO for J. Walter Thompson,Tom Doctoroff, in his insightful and thought provoking book What Chinese Want: Culture, Communism and China's Modern Consumer. The author describes the cultural imperatives and worldview of China's fast rising consumer economy, and provides lessons for companies seeking to sell products and services into the this vast and growing market.

Tom Doctoroff recognizes that China offers an unlimited market for consumer products. At the same time, however, the author also understands that there are some very critical differences between the Chinese consumer and a customer in the Western world. In fact, the author points out that even with the influx of Western influences and culture, the people of China resist those same ideals and continue to embrace their own cultural traditions.

Tom Doctoroff presents conclusive evidence that while modernization in China advances at a breakneck pace, the Chinese people remain distinctively nationalistic and culturally conservative in their worldview. Instead of choosing the path of the individual as the core of the economy, the people of China consider the family to be the economic cornerstone. The morality of the Chinese culture remains different from that of the West, as does the strong historical connection that the people maintain with the past.



Tom Doctoroff (photo left) presents an important inner cultural portrait of the Chinese people in general, and the emerging Chinese consumer market in particular. Before the author provides his recommendations for success in the Chinese market, he clarifies the many misconceptions and myths that have grown up around the Chinese customer. The portrait of the Chinese consumer is very nuanced, and more complex than it appears at first glance. Tom Doctoroff describes how the individual in China desires standing out while still fitting in with the overall Chinese culture.

There is an overarching ambitious optimism that China can stand with the leading nations of the world and that success is possible in Chinese cultural terms. At the same time, the Chinese people seek stability of the family and of the country and how that stability is more important than individual self expression. The author also shares his insights into the unifying force of Confucian conflict where status and social mobility conflict with the desire for conformity. The individual is simply not the central figure in Chinese society, or the basic productive unit. That role, according the author, is in the hands of the family. At the same time, there is no desire for breakthroughs, as they may upset the cherished stability, presenting real challenges for both marketers and managers entering the Chinese market.

For me, the power of the book is how Tom Doctoroff presents a comprehensive analysis of the culture of China and its influence on the behavior of the Chinese consumer. The author presents the various, and often baffling traits of the customer, within the overall context of Chinese society. Tom Doctoroff breaks down the various markets and industries, and offers in depth explanations of why the Chinese consumer acts as they do, and why those actions are so different from customers in the West. The author dispels the most commonly heard myths about China, its politics, and its economy.

Tom Doctoroff provides the advice necessary for any business person seeking access to the Chinese market. The author reveals many nuances and contradictions that must be understood clearly to achieve success in the vast and always intriguing country pf China and its people.

I highly recommend the landmark and essential book What Chinese Want: Culture, Communism and China's Modern Consumer by Tom Doctoroff, to any business leaders, entrepreneurs, public officials, trade organizations, and members of the general public who are seeking a deeper and more profound understanding of the Chinese market and its consumers than is found anywhere else. This book will transform how you think about China and its potential as an important market; full of both amazing surprises and unlimited potential.

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Saturday, May 26, 2012

Kevin Ready: Startup: An Insider’s Guide to Launching and Running a Business - Blog Business Success Radio

Listen to Wayne Hurlbert on Blog Talk Radio



Successful entrepreneur, business coach, and author of Startup: An Insider's Guide to Launching and Running a Business, Kevin Ready, describes how to start and operate a new entrepreneurial venture the right way. Kevin Ready provides a step by step process for achieving success with a new company. Kevin offers advice on how to plan and prepare the venture to avoid the pitfalls that await the unwary entrepreneur. He shares his secrets for raising funds, marketing, and building a team with the right people. Kevin also presents ideas for strategic planning and for exiting the business when the time comes. Learn how to start the business of your dreams successfully and for the long term.

Kevin Ready is my internet radio show guest on Blog Business Success; hosted live on BlogTalkRadio.

The show airs live on Thursday, May 31, at 8:00 pm Eastern Time; 5:00 pm Pacific Time.

Successful entrepreneur, business coach, and author of Startup: An Insider's Guide to Launching and Running a Business, Kevin Ready, describes how to start and operate a new entrepreneurial venture the right way. You will learn:

* How to find out if entrepreneurship is right for you

* How to plan the startup venture the right way

* How to finance and market the business; and how to build the best team

* How to plan strategically for the short and long term, including the exit plan



Kevin Ready (photo left) loves building things and helping people to build things. Over the last 20 years, he has built, run, consulted for, and advised numerous start-ups and businesses. For him, there is nothing more interesting than understanding business models and the problems that entrepreneurs come up against in their markets. As he says often, "It is my work and my play. I never get tired of it."

Born into an engineering family, Ready started his first company right out of college. While the venture was a success, he saw the limitations to scaling the business. As the Internet era took shape, he joined the "tech wave" through the late 1990s, starting several online businesses. Years before Facebook, he was a founder of a social networking site with nearly one million users. Later, he and a partner spun off and sold a digital mapping business, then moved on to become an online software and media retail business that merged with a larger rival in 2008. That same year, he became a partner at an online real estate business that was in crisis mode.

By applying the lessons presented in this book, he helped turn the business around. Just 13 months later, it was acquired by the newspaper industry. That business—where he still works as technical director—now brings in millions of dollars of profit per year and touches five million consumers every month.

Listen live on Thursday at 8:00 pm Eastern, 5:00 pm Pacific time.

BlogTalkRadio.com

If you miss this very informative show, it will be available for free download as a podcast for iPod, iTunes, and MP3 players; or play it right on your computer. To download this, or any other of my guest interviews, go to the Blog Business Success host page and click on Archived Segments. Once there, click on the podcast icon at the end of the episode description, to download the show free of charge for your listening enjoyment. You can also subscribe to the show feed.

Add to iTunes

To call in questions for my guest, the number is: (347) 996-5832

Let's talk with successful entrepreneur, business coach, and author of Startup: An Insider's Guide to Launching and Running a Business, Kevin Ready, as he describes how to start and operate a new entrepreneurial venture the right way. Kevin Ready provides a step by step process for achieving success with a new company. Kevin offers advice on how to plan and prepare the venture to avoid the pitfalls that await the unwary entrepreneur. He shares his secrets for raising funds, marketing, and building a team with the right people. Kevin also presents ideas for strategic planning and for exiting the business when the time comes. Learn how to start the business of your dreams successfully and for the long term on Blog Business Success Radio.

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Friday, May 25, 2012

Andy Masters: Kiss Your Customer - Blog Business Success Radio

Listen to Wayne Hurlbert on Blog Talk Radio



Speaker and award winning author of the idea filled and very engaging book Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships, Andy Masters, describes how sales and service are just like dating and relationships. Andy Masters shares his insights into how attracting customers is like asking for dates, and how a business like a suitor, must be an attractive choice. Andy points out that not only are their similarities that business can learn from dating, but also has people can learn more about dating from their business experiences. Andy Masters offers his ideas on the use of humor in all areas of business, including sales and customer service. He also provides advice for networking, asking for referrals, and learning how to accept rejection. Learn how to build lasting and trusting relationships, in both business and in life, through the analogy of dating.

Andy Masters is my internet radio show guest on Blog Business Success; hosted live on BlogTalkRadio.

The show airs live on Tuesday, May 29, at 8:00 pm Eastern Time; 5:00 pm Pacific Time.

Speaker and award winning author of the idea filled and very engaging book Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships, Andy Masters, describes how sales and service are just like dating and relationships. You will learn:

* Why sales and service are like dating and relationships

* How to attract and retain customers effectively

* How to put forth your best self to achieve success

* Why humor, if used correctly, can enhance your business and personal success



Andy Masters (photo left) is an Author and international speaker who presents entertaining programs on a sales, service, and career development topics. Andy gained experience in a variety of sales, marketing, and management positions across several industries, before escaping the corporate world just in time to preserve his sanity.

Andy has written three previous books, including Life After College: What to Expect and How to Succeed in Your Career, which helps young professionals in areas such as networking, time management, and how to avoid being arrested at the company holiday party.

Andy has also earned four degrees, including an M.A. - Marketing and an M.A. - Human Resources Development from Webster University, as well as a B.A. - Communications and a B.A. - Political Science from the University of Missouri-St. Louis. He s done. Andy is a proud member of the National Speakers Association (NSA), Florida Speakers Association (FSA), and Association for Applied and Therapeutic Humor (AATH).

My book review of Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships by Andy Masters.

Listen live on Tuesday at 8:00 pm Eastern, 5:00 pm Pacific time.

BlogTalkRadio.com

If you miss this very informative show, it will be available for free download as a podcast for iPod, iTunes, and MP3 players; or play it right on your computer. To download this, or any other of my guest interviews, go to the Blog Business Success host page and click on Archived Segments. Once there, click on the podcast icon at the end of the episode description, to download the show free of charge for your listening enjoyment. You can also subscribe to the show feed.

Add to iTunes

To call in questions for my guest, the number is: (347) 996-5832

Let's talk with speaker and award winning author of the idea filled and very engaging book Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships, Andy Masters, as he describes how sales and service are just like dating and relationships. Andy Masters shares his insights into how attracting customers is like asking for dates, and how a business like a suitor, must be an attractive choice. Andy points out that not only are their similarities that business can learn from dating, but also has people can learn more about dating from their business experiences.

Andy Masters offers his ideas on the use of humor in all areas of business, including sales and customer service. He also provides advice for networking, asking for referrals, and learning how to accept rejection. Learn how to build lasting and trusting relationships, in both business and in life, through the analogy of dating on Blog Business Success Radio.


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