Monday, April 9, 2007

Contrarian thinking: Move away from the crowd



It's said that people think with a herd mentality. Almost everyone does or thinks in much the same way as the group, says this line of thought. If the concept of a thinking like the crowd is true, then you can be highly successful by going against what is perceived as conventional wisdom. If people are more independent in their thoughts, then you can be successful in gaining the numerous niche markets opened, by being contrarian to several crowds at once. In any case, thinking and acting independently will be your most profitable course of action.

A good example of group thought was the high technology stock mania of the latter 1990s. At that time, internet based stocks of companies with no products or earnings were being bought at enormous prices. It was thought that the so called New Economy was somehow different from the previous economic rules of supply and demand. Unfortunately for many follow the crowd investors, no one told supply and demand that they had been repealed. Financial disaster ensued as a result.



Another example of group thinking is playing out before our very eyes. Both the mainstream and alternative news media are full of tales of housing market woes. With subprime mortgages and their lending institutions reeling, and the homeowners falling behind in payments as their adjustable rate mortgages take an uppercut, housing prices look ready for a correction as well. If you were a contrarian thinker, you were selling your home at its peak value last year, and pocketing the savings. The same quality of home could be repurchased now for much less money. The prices may go even lower before the correction hits its bottom.

In both instances, thinking like the crowd got the average person into deep trouble. While there were riches to be had, it's true, there were also huge risks being taken in hopes that wealth would appear in the end. Contrarian thinkers were not caught up in the mania, and kept their hands on their wallets, and paid down their mortgages and debt levels. Extracting equity from their homes, and taking that equity out for a walk through the mall, was not on the contrarian agenda. While there may have been scoffing at the peak of the housing bonanza, there is only relief on the part of those who avoided the many refinancing traps.



For business people, seeking an alternative path to business success may appear difficult at first blush. It is understandably very difficult to resist the siren call of following the crowd. When other businesses are laying off staff, it's time to consider hiring more people. If other companies are reducing their advertising budgets, there is no better time to go after their market share. Looking for alternatives, as contary to popular wisdom though they may be, might be the road to success for your organization.

Of course, not every sitaution calls for contrarian thinking, and many people made huge amounts of money during the dotcom boom and crash, and riding the housing bubble. It's also true that many more people lost a bundle, and that was cash that many could ill afford to see fly out the window. Caution and a healthy skepticism can save a tragic loss of capital. In the end, that may be even more important than chasing an ever elusive pot of gold.

Instead of chasing the same hotly pursued rainbows, look in the opposite direction. You will find an open field ready for harvest.

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Saturday, April 7, 2007

Personnel management: To fire or not to fire



Business people have experienced employees who are perceived to be problems and a detriment to the company. The first impulse is to terminate that employee and rid the organization of a pariah. While firing may be necessary in some cases, letting an employee go is not required in every case. Every personnel situation is different, and should be treated on an individual basis.

I am not recommending keeping an employee on the payroll who is untrustworthy, destructive to the company, or who is incompetent and has no desire to learn or improve. Those people would be better served by being elsewhere, as a different environment might be better suited to their skill set. In this case, we are considering employees who are not performing to their full potential; or indeed, to any semblence of their natural abilities. Instead of having a quick firing trigger finger, some other mutually beneficial options are available to the employer.

The first step is to talk to the employee and find out if there are any personal issues that may be the cause of the underperformance. All too often, difficulties at home, health concerns, or personal demons are the core problem. As a responsible employer, who cares about the people in your company, you may be able to address these issues successfully. An employee who feels supported on the job front is much more likely to improve matters in their personal life as well. Every organization should have some sort of personal assistance and employee counselling available on a contract basis.



If the concerns are performance based, then another approach to a solution is required to improve the problem. Often, a frustrated employer will simply announce the firing and that is the end of the story. Before terminating an individual's position, it is a worthwhile exercise to reconsider why you hired the person in the first place. There must have been some skills and talent that caught your eye, and a sense that this person was right for the job. Many times, the problem is not the employee, but one created by the employer instead.

If the employee was hired for a complex, and difficult task, be sure to examine the level of training provided to do the job. Many times, the employee was shown the job site or office and left to sink or swim with little or not guidance. More often than not, a life preserver is not available for the drowning staffer either. If the person doesn't understand their job, the tragic result is usually failure. The inability to complete the job duties are not a result of incompetence, laziness, or a lack of intelligence. The person simply was provided with no direction to follow.



Be certain that all new and existing employees know their job requirements and have a written job description. Be sure to provide adequate training and observation to ensure the assignments are performed correctly. Employees shouldn't have to be mind readers. The individual obviously impressed you with their talent and credentials. Be sure your company lives up to its responsibility to its staff as well. Keep in mind that employees treat customers and clients in a similar manner to how they are treated themselves. That realization can be a very sobering thought indeed.

While some employers will be justifiably concerned with out of pocket expenses for training and for personal counselling, it's crucial to understand lost opportunity costs. An employee who is not performing well or who is dissatisfied with the employment situation will not be a productive worker. Sales will be lost, deadlines will not be met, and current and prospective customers may disappear to your competitors.



All of these scenarios and more are financial drains that do not appear in black and white on your account ledgers. They represent money thrown away as surely as if you threw the money into the trash can. Thorough personnel training and employee support are investments that pay real cash dividends. Employer investments in personnel training and further education are not losses, but builders of revenue. Happy, well trained employees can do their jobs better, and build more sales for your company.

Instead of firing that person, build a fire inside them, and help them blaze a path of glory for your business. You may also have the pleasure of saving someone's personal well being. That feeling can be more precious than gold.

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Friday, April 6, 2007

SOBCon07 Chicago: Blogging Conference





SOOBCon07 blogging seminars open on Friday night, May 11th and on Saturday, May 12th at the Chicago O’Hare Sofitel (photo left).

Overview

An evening and a day of community, strategy, and information about the art, technology, and science of relationship blogging for 250 experienced bloggers.

Purpose

The seminars will demonstrate to 250 bloggers how to take their existing blogs to the next level through interactive presentations on publishing, design and branding, tools, analytics, social networking, marketing, and coaching, from the perspectives of the blogger and the audience.

Attendees

Attendees are bloggers with a serious intent to improve their blogs. Seating is limited to 250 sold seats, plus guests.

Logistics

The seminar will be held Friday night, May 11th and Saturday, May 12th at the Chicago O’Hare Sofitel. May 11th is the launch party, starting at 6:00 pm May 12th, the event will begin at 8:30 am and will end 4:30 with speakers available for 30-60 minutes after for questions and support.

All sessions are held in the main auditorium.

Media

Blog Talk Radio will be broadcasting the entire event live and doing interviews from a second set-up outside the main auditorium. Live bloggers will be assigned. Podcasts will be recorded to make a summary CD available to attendees.

Speakers




Be sure to register right away and take advantage of special pricing and room rates for the conference. Attendance is limited to only 250 participants.

Don't miss out on SOOBCon07 and the valuable blogging advice offered by the powerful lineup of speakers.

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Business blogs: Small business secret weapon



Business blogs are a secret weapon for the small business owner. While perhaps not as dramatic as some of the high tech toys, employed by Batman or Wonder Woman style superheroes, a blog can provide an even greater impact. The power of a business blog is global in scope, providing unlimited power that would even make Superman raise an eyebrow.

A blog provides global reach for your independent business. In the past, a startup entrepreneur was confined by geography and limited cashflow to a very localized area. In countless cases, that small trading field was insufficient to develop a viable customer base. Opportunites for minor niche markets were simply not possible. If not enough potential customers and clients were within easy travelling distance of the company location, the business failed from lack of revenue.

The introduction of the internet removed those distance barriers with the click of a mouse. Entrepreneurs began to add an online component to their business, with an eye to adding sales from the world wide web. All too often, the mere act of activating a website was the end of the internet activity. Dreams of building an internet presence, and seeing customers surf magically to the site, were soon dashed into bits and bytes. Many entrepreneurs realized immediately that marketing was required in the virtual online world. That not so startling epiphany never happened for all budding internet marketers, however.



One of the most frequently met reasons, for not adding an online marketing component, is a lack of funds. When cash is tight, all too often the crucial marketing function is the first item on the chopping block. The results are usually a self fulfilling prophecy. Instead of surrendering to the failure loving forces of the Dark Side, it's time for taking positive action. The powerful marketing secret weapon for a cash short business is the business blog.

The business blog is the great equalizer for small business. With a blog, and its built in search engine optimization ranking power, the lone entrepreneur can compete on a level playing field with the giant corporations. Business blogs put the independent company into the global marketplace as real people. By building trust, through personalization and relationship development, the small business blogger can win the international market for their product or service. Prior to the advent of blogging, this competitive advantage didn't exist.



Blogging has provided the entrepreneur with the unique opportunity to be indistinguishable from a major corporation. By combining a blog component with a professional website, the small business looks identical to the large company. With the personal approach provided by the business blog, the small business person can even attract more online market share than the enormous competitor. The secret weapon is the creating and nurturing of an ongoing relationship with current and prospective customers.

By taking advantage of the secret weapon of the internet, known as the business blog, your entrepreneurial business can be an online superhero.

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Thursday, April 5, 2007

Carnival of the Vanities 237 at Silflay Hraka



The 237th edition of the longest running internet blog carnival, the well known Carnival of the Vanities continues at Kehaar's Silflay Hraka.

The carnival, and indeed the entire blog carnival idea, was born over four years ago at Bigwig's Silflay Hraka blog. It is now back home to Silflay Hraka, as Bigwig's brother Kehaar has assumed the reins with great results.

Carnival of the Vanities is the original collection of blog postings, assembling some of the best and wide ranging bloggers on the internet.

This week's Carnival of the Vanities entries include politics, literature, religion, humour, and business.



I have an entry in this week's Carnival of the Vanities as well.

My post is titled "Recession managemement: Personnel relations" where I discuss how Bearish financial news is appearing in droves these days as the mainstream media focusses on gloomy market outlooks. The bears are beginning to growl especially in the wake of housing price declines and rising homes for sale inventories. At the same time, consumers who are the driving force of the economy, are maxed out on credit and are moving into repayment mode.



The host says the preferred participation option is to simply enter at Blog Carnival.

As I suggest elsewhere, hosting and contributing to the various internet blog carnivals is a great promotional idea for your blog.

When you send an entry to Carnival of the Vanities, or any of the many internet blog Carnivals, don't forget to link to the hosted edition. It's not only common courtesy, but helps to increase visitor traffic for all entrants. It also shows your appreciation of the hard work done by the host in preparing the post. Everyone shares in the benefits of the expanded Carnival readership.

Show the Carnival some linky love.

Next week's edition of Carnival of the Vanities appears once again at Kehaar's Silflay Hraka.

In the meantime, head on over to the Silflay Hraka hosting of Carnival of the Vanities and enjoy the posts on offer.

You will almost certainly be introduced to some great new and interesting blogs.

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Carnival of Entrepreneurs 17 at Startup Spark



The Carnival of Entrepreneurs is open for business as it returns to Ben Yoskovitz's carnival home blog Startup Spark. The Carnival is in its seventeenth edition with this latest entry into the business blog carnival cavalcade.

The entries include posts from leading business bloggers on topics relating to entrepreneurship and operating your own independent business.



I have an entry in this edition of Carnival of Entrepreneurs as well.

My post is titled "Recession management: Personnel relations" where I discuss how Should a recession be in the cards, as happens in capitalist economies, then it's time for your business to consider a possible economic downturn. Your company must survive the storms of the economic hurricane, and part of that survival involves your staff. A recessionary environment usually coincides with massive layoffs, downsizing, and higher levels of unemployment. The normal and expected response is to lay off employees. That is the usual technique for recession survival, but it's not the best one.



The preferred participation option is to simply enter your best entrepreneurship post at Blog Carnival.

As always, don't forget to link to the hosted edition. It's not only common courtesy, but helps to increase visitor traffic for all entrants. It also shows your appreciation of the hard work done by the host in preparing the post. Everyone shares in the benefits of the expanded Carnival readership.

Next week's edition of Carnival of Entrepreneurs returns to Ben Yoskovitz's carnival home blog Startup Spark.

In the meantime, head on over to Startup Spark hosting of Carnival of Entrepreneurs and enjoy the posts on offer.

You will almost certainly be introduced to some great new and interesting indeprendent business and entrepreneurial blogs.

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Wednesday, April 4, 2007

Penny Sansevieri: Cutting edge book promotion

blog radio



Entrepreneur, author, book marketing expert Penny Sansevieri (photo left), founder and CEO of Author Marketing Experts, Inc., shares cutting edge marketing ideas for books, and advice for authors, as my internet radio show guest on Blog Business Success; hosted live on Blog Talk Radio.

The show airs live on Thursday, April 5, at 8:00 pm Eastern Time; 5:00 pm Pacific Time.

Penny Sansevieri talks powerful and creative book marketing ideas for savvy authors, and how to get your book onto the best seller lists. You will learn:

* How to get your book published and into the marketplace

* Creative free or low cost book marketing techniques

* How to get free publicity for your book

* How to leverage the power of the internet to boost your book sales



Penny C. Sansevieri (shown left), CEO and founder of Author Marketing Experts, Inc., is a best-selling author and internationally recognized book marketing and media relations expert. Her company is one of the leaders in the publishing industry and has developed some of the most cutting-edge book marketing campaigns. Her company researched, developed and implemented the first comprehensive Internet publicity campaign called The Virtual Author Tour™.

Penny began her career in the publicity, book marketing, and literary field over 15 years ago. During that time she has been an author, freelance writer, publicist, and instructor. She has been instrumental in creating several highly successful marketing and publicity campaigns for author events and book launches. Penny is also President and CEO of Author Marketing Experts, Inc. and has developed and implemented countless marketing and publicity strategies.

Penny recently signed a three-book deal with a mainstream publisher: Morgan James Publishing, to re-release From Book to Bestseller and Get Published Today as well as publish her upcoming book, Striking Internet Gold.

In February of 2001, Penny began instructing the “Get Published Today!” workshops. These groundbreaking classes are the first to be offered anywhere in the United States and focus on teaching authors about their publishing options.

Penny’s innovative marketing strategies have been featured in Writer’s Digest Magazine, Book Marketing Update, The Publicity Hound, The San Diego Union Tribune, Working Writer Magazine, Vision Magazine, Writer’s Web, New Book Reviews, Romance Writers of America, RW of Europe and many more. She is also Editor for the e-newsletter "The Book Marketing Expert," which has a subscriber base in excess of 4,000.

Penny successfully marketed her first book, The Cliffhanger, which was released in 2000. After a strategic marketing campaign, it soared up the ranks at Amazon.com and held the #1 spot for three months. Her most recent book, From Book to Bestseller, has been called “the roadmap to publishing success.”

Her next book, Red Hot Internet Publicity will be released in Spring 2007.

Listen live on Thursday at 8:00 pm Eastern, 5:00 pm Pacific time.



If you miss this very informative show, it will be available for download as a podcast for iPod, iTunes, and MP3 players; or play it right on your computer. To download this, or any other of my guest interviews, go to the Blog Business Success host page and click on Archived Segments. Once there, click on the podcast icon at the end of the episode description, to download the show free of charge for your listening enjoyment. You can also subscribe to the show feed.

Let's talk with Penny Sansevieri talks book powerful and creative marketing ideas for savvy authors to take their writing careers to the next level of success, on Blog Business Success Radio.

Listen Live

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Tuesday, April 3, 2007

Carnival of the Capitalists at Business Pundit



This week sees an economics approach to the travelling business show, recognized by one and all as Carnival of the Capitalists arrives at CotC co-founder Rob May's essential entrepreneurship and business blog known as Business Pundit.



This week's edition of Carnival of the Capitalists highlights some of the best bloggers writing on the internet today, as well as some of the best and most popular entries ever to the Carnival.

Blogging topics presented include entrepreneurship, management, market trading, internet commerce, marketing, the national economy and personal finance.

As you would expect from Carnival of the Capitalists, there are many discussions of economics, marketing, business, and small business.

It's always great to read and discover the many high quality blogs out there in the blogosphere.

We don't always get to them all, and this edition of Carnival of the Capitalists has introduced many of us to some brand new ones; as well as some long time contributors.



I have an entry in this week's Carnival of the Capitalists as well.

My post is titled "Recession management: Personnel relations" where I discuss how should a recession be in the cards, as happens in capitalist economies, then it's time for your business to consider a possible economic downturn. Your company must survive the storms of the economic hurricane, and part of that survival involves your staff. A recessionary environment usually coincides with massive layoffs, downsizing, and higher levels of unemployment. The normal and expected response is to lay off employees. That is the usual technique for recession survival, but it's not the best one.

Thanks to Rob May for listing this as one of the best posts of the week.

If you wish to submit an entry to next week's, or any Carnival of the Capitalists edition, e-mail your entries to the new address:

bizosphere -at- gmail -dot- com

You can always use the handy entry form at Gongol.com where all you have to do is fill in the blanks. Talk about making it easy to be included!



If you are searching for new and exciting ways to expand your blog's readership, you should seriously consider sending an entry to Carnival of the Capitalists.

Merely being included in the company, of the first rate regular Carnival of the Capitalists contributors, will enhance the reputation of your blog.

The extra visitors sent to your blog won't hurt either!

The growth and staying power, of Carnival of the Capitalists, is beginning to catch the attention of people outside the blogging community. Each hosting, brings a fresh assortment of new readers, to the various blogs involved.

The visitors aren't only bloggers anymore.

Readership is expanding to include the mainstream media, various government and private organizations, many businesses, and other interested people from beyond the blogging community.

Many people are introduced to some tremendous blogs that they might otherwise have missed.

Next week's Carnival of the Capitalists will be at Marshall Lebovits' business finance capital blog known as Show Me The Money.

In the meantime, click your mouse over to the Business Pundit hosting of Carnival of the Capitalists.

If the great posted entries don't convince you to click, or the possibility of finding some brand new blogs to read doesn't do it, then visit Carnival of the Capitalists and get into business for yourself.

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Sunday, April 1, 2007

Managment By Baseball byJeff Angus - Book review



Management By Baseball

The Official Rules for Winning Management in Any Field

Author: Jeff Angus

Publisher: Harper Collins

Jeff Angus Blog: Management By Baseball

Jeff Angus Website: ManagementByBaseball.com

Business owners and executives who ignore baseball are missing a management education from some of the best and shrewdest managers in any business. The management concepts honed by baseball management, both on field and in the front office for over a century, provide a practical and proven guide for every type of company. Baseball is the guide to management says management consultant and blogger Jeff Angus in his book titled Management By Baseball The Official Rules for Winning Management in Any Field.



As a professional sports writer and management consultant, Jeff Angus (pictured left) made the creative leap in understanding that two seemingly different endeavors, in business management and baseball, were connected in very intimate ways. The realization, as Angus points out in his book, struck him like an epiphany. Baseball had experienced and found solutions, both good and bad, for almost every business related problem. Management By Baseball offers a guide to business through the knowledge of successful organizations like the New York Yankees and Los Angeles Dodgers, and from the failures of sad sack teams like the now defunct St. Louis Browns.

The book is written in the logical structure of a hitter advancing around the bases. First the batter must reach first base, move to second base, go on to third base, and then finally return to home plate completing the journey of success. In the same way, a business owner or executive must also reach every base on the way to becoming a successful business person. Each section of the book covers a different base, with increasing difficulty with every additional base being reached. After all, it’s much more difficult to hit a triple or a home run than to scratch out a bloop single. Like the batter, the business person must reach and touch every base, to score a run for the team or the company.

Getting To First Base: Mastering Management Mechanics

Reaching first base is about mastering the technical aspects of the job, from planning to everyday operations to sales. Most executives have talents in this area, and are technically sound at their jobs. With the lessons and experience of proven masters like legendary Baltimore Orioles manager Earl Weaver, a business person can become even better at running their company. Jeff Angus blasts away accepted business myths in the same way that St. Louis Cardinals slugger Albert Pujols dispenses with fastballs, driving them deep into the seats for home runs.

Stealing Second Base: The Players Are The Product

Second base is much harder to reach, and stretching that hit between the fielders into a double, or stealing the bag outright requires speed, daring and some finesse. Jeff Angus applies these concepts to managing people. Often some very good production, sales, and operational people lack the ability to manage personnel. This aspect of business is crucial. In baseball, the talent on the field is the product. The same analogy applies to your own staff. They are the product whether they meet with customers or clients, or manufacture products on the assembly line. Better quality people, provided with proper training and incentives, will make your company a winner as they do for a baseball team.

Advancing To Third Base: Managing Yourself

Third base is not often reached as the triple is a rarely occurring hit. As such, Jeff Angus considers third base to be for the unusual business person who can manage herself, understanding both her strengths and weaknesses. In baseball, we have examples of many managers who had serious character flaws to overcome. Some overcame their weaknesses and went on to greatness for their teams. Others failed to understand their shortcomings, and moved from the game to obscurity. Self knowledge is essential for any successful business person. The lessons from baseball managers, past and present, will help in reaching that critical third base.

Crossing Home Plate: Managing Change

Getting home with the run results in a change in the game score. As with any business, baseball has experienced changes that often seemed minor at first, but later altered entirely the way the game was played and managed on the field. In the early Twentieth Century, the game was low scoring, the ball was dead and didn’t travel very far when hit. As a result, pitching and speedy singles hitters were dominant. The arrival of the home run hitting Babe Ruth changed the game style forever. Not every baseball manager was ready for the new paradigm. As with massive changes in the economy, or governmental regulations, a company must adapt to the new reality or join the ranks of the last place teams. As always, the successful baseball people are there to guide your business through changing times.



Jeff Angus has written a brilliant book that I recommend very highly. I say that without hesitation, to both baseball fans and casual observers of the game alike. For me, the most powerful aspect of the book is the creative union of two seemingly different arenas. Baseball games and companies don’t look alike at first glance. Like the great pitcher Greg Maddux, the look is often deceiving; hiding a master at work. The key to understanding is people. Baseball is about the people. The players are the product. Most important to Jeff Angus is selecting, training, and motivating the right people. Without the right staff, managed and guided properly, the company is doomed to failure. Learn from New York Yankees manager Joe Torre and employ your people in ways they can succeed. Their positive results are the company’s profits.

The game of baseball is played out in the open, and the results are wide open for everyone to see. Success and failure can be seen in the boxscores every day, and with the pennant and World Series winners every autumn. Trades are made, players are drafted, free agents are signed for all to see and analyze. For a business, the success and failure are measured in stock prices, balance sheets, and liquidation sales. Baseball has experienced almost every possible situation that any other business can face. There have been huge successes as underdog teams have won the World Series and failures of teams expected to win it all.

Let baseball and its greatest managers be your guide, and your company can win the pennant and World Series in your industry too. Read Management By Baseball, and you’ll never watch a baseball game or look at business, in the same way again.

My interview with Jeff Angus: Jeff Angus interview

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Customer service: More than just a department



Customer service is an important aspect of any business. Without customers to purchase the business's products and services, the company cash flow dries up faster than a rain shower in the Sahara. While most business people instinctively understand the importance of customer service, they all too often forget that customer service is part of every employee's job.

Customer service a concept that should be undertaken by everyone within the organization. Many business people neglect the less obvious aspects of customer relations, and focus only on the front line personnel. In the retail industry, the importance of customer service is well known. The sales staff are trained in helping meet the customer's needs, and a customer service desk is placed in many stores. Most organizations rarely think beyond that basic contact level.

The direct customer contact people are only part of the customer service aspect of a business however. When people buy your products and services, they are purchasing more than is shown on the cash register tape. A bad experience with a billing notice or a delivery truck driver very often creates a dissatisfied customer. These unknown problems cause many a buyer to vote with her feet right across the street to your competitor. Customer service extends far beyond the store walls.



Management has a responsibility to instil good customer relationships throughout the entire company culture. Everyone from the President and CEO to the maintenance staff are part of the customer relationship team. Everything your business does, or doesn't do in any transaction, is considered by the general public in assessing your organization and its brands. A shoddy product production line, an unclean place of business, or a terrible accounts receivable technique can destroy the trust given to your company brand. Think in terms of quality and excellence in everything that the company does when discussing customer service with your staff.

If your business is not acting in the interests of good customer service, you won't have customers for long. Let the customers lodge complaints about your products and services. A business blog is a great way to facilitate this interaction between the business and the target market. A business blog develops a conversation between reader and blogger, who is now a real person and not some faceless corporation, that nurtures a trust based relationship.



Completely open and transparent two way conversation has many powerful benefits. One that is obvious is the company listens to its customers, whether the news is good or bad. A benefit that might not be so obvious at first glance is the building of trust that the company and its brands are seen as doing business the right way. Openess builds trust, and people buy from those whom they trust to deliver on their brand promises.

Make customer service a way of life for your business.

Your bottom line will look much brighter as a result.

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